2017 conference

CONFERENCE FAQs

Onsite Registration & Check-In
Upon arrival, please stop by the Registration Desk to receive your name badge and other conference materials. The registration desk will be located in the French Corridor of the Chateau Laurier Hotel.

Registration Desk Hours

Monday, May 15th – 2:00pm to 6:00pm
Tuesday, May 16th – 7:00am to 6:00pm
Wednesday, May 17th – 7:00am to 12:00pm

Conference Attire
Business casual attire is appropriate for all conference activities. Please keep in mind, the meeting rooms will be air-conditioned so you may want to bring a blazer or sweater for the sessions. 

Name Badge Policy
Please remember to wear your badge while attending all functions. This allows you access to conference sessions, meals and receptions. Your badge is proof of registration.

Special Assistance
Should you need assistance during the conference, please stop by the Registration Desk or look for CanWaCH staff. 
 
Photography Disclosure
CanWaCH takes photographs during its meetings and events for use in association advertising, newsletters and other promotional materials, whether in print, electronic or other media, including the CanWaCH website. By participating in this conference you grant CanWaCH and its partners the right to use your name and photograph for such purposes. 

Luggage Storage
Luggage storage will be available on Wednesday, May 17th from 7:30 am to 5:00 pm; luggage storage is coordinated by Chateau Laurier Hotel.  

If I cancel my conference registration, is my hotel room automatically canceled and vice versa?
No. These are independent of each other, and you need to cancel each separately.  As a reminder, the hotel will charge a penalty for all reservations not canceled at least 48 hours before the scheduled arrival date. 

How can I register for the conference? 
Conference registrations will be handled via EventBrite, CanWaCH’s secure registration portal. Media Representatives can register complimentary through the online form. If you need to pay by cheque or wire transfer, please contact us.

Can I register to attend just the one day of the conference?
Sorry, single day registration is not available for this conference. 

How will I know that CanWaCH has received my registration form?
A registration confirmation will be e-mailed to you, generally within minutes of registering. If you do not receive a confirmation, please contact us.

Can I get a refund if I need to cancel my registration?
To receive a refund, a notice of cancellation must be made to CanWaCH in writing by April 15, 2017. In the event that special circumstances such as a serious illness, accident, or death of a family member arise and the circumstances cannot be reported until after April 15th, documentation to support the special circumstance (e.g., a physician’s statement) will be required in order to process a refund. A $25 processing fee will apply to all cancellation requests.  Please contact us to submit cancellation request or substitution information

If I am unable to attend the conference, can I send someone in my place?
Yes.  If you are unable to attend the conference and have already registered, you may designate another person to take your place.  Substitutions must be made in writing.  Please contact us to submit your substitution information Be sure to include complete contact information for the new attendee as well as the name of the person that is being replaced. 

How can I get a receipt for my registration?
A purchase confirmation will be e-mailed to you, generally within 2-3 business days after payment is received.  

Can I get a copy of the attendance list?
Unfortunately, attendance lists are not available due to privacy laws.

How can I get a copy of a speaker’s PowerPoint presentation?
Presenters who have approved the public dissemination of their powerpoint presentations will  posted on CanWaCH’s website after the event. An e-mail will be sent to all attendees once these materials are available for review and download. 

Contact Us
Still have questions? We are here to help! Please don’t hesitate to contact us with any additional questions.